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01392 241653 | Unit 2, Clyst Units, Marsh Barton, Exeter EX2 8QW

GleaveMedia Ltd

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The Importance of Social Media Integration with CRMs

You are here: Home / News / The Importance of Social Media Integration with CRMs

7 July 2016 //  by GleaveMedia//  Leave a Comment

As a small business that is either in the startup phase or looking to ramp up and become competitive, it is important to integrate as much technology as possible in order to streamline your operational capability. One such tool that is important to all businesses is sales automation tool integrated into a customer relationship management system or CRM.

A CRM is simply a tool used to integrate all points of interaction with a customer, from initial enquiry to sale to post-sale follow-up. The capabilities of your CRM system without a fully integrated social media platform is limited in terms of what it can do to grow your aspirations as a business owner. Social media works to keep your business current and relevant with the needs of your customers.

Why CRM/Social Media Integration is Vital

According to the Small Business Social Media Engagement 2015 Digital Marketing Survey published by IT research consultancy Clutch and a survey by IT firm Sprout, the following came to light concerning the use of social media by small business:

63% of millennials use social media to stay up-to-date on the brands they are interested
46% use social media to accomplish their online purchases
53% of small businesses surveyed use social media (i.e. Twitter, Facebook, Pinterest, LinkedIn, etc.)
More than three-quarters of small businesses (76%) see the same or an increase in their social media investment

These numbers more than suggest that social media is a huge influencer on purchasing decisions, particularly for tech savvy millennials. This is an important to note as for example millennials in the USA alone – 80 million consumers – are expected to spend over $10 trillion over their lifetime.

A well integrated and managed CRM with social media will give you the tool to reach this group and effectively engage them as consumers, your business growth depends on you being able to manage and grow this, you can read more about our Sales Automation/CRM on our website here and get a free download that may help in your decision process.

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Related posts:

  1. What is Beyond CRM for My Company?
  2. Content Marketing Strategy
  3. CRM to Create Crowdsourced Process Improvements
  4. Social Media and Inbound Marketing for your business.

Category: NewsTag: communications, CRM, customers, inbound marketing, Sales Automation, social media

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Gleave Media Ltd
Unit 2 Clyst Units
Marsh Barton
Exeter EX2 8QW
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Gleave Media Ltd
Gleave Media Ltd
Based on 33 Google reviews.
Michael Cotterill
Michael Cotterill
2021-01-21
Finally, an IT company which provides solutions rather than problems, thank you. Alistair doesn't wait to be chased to undertake the services he has agreed to provide, and is a man of his word. In an area for which I have very little knowledge or experience, Alistair and his team have made what felt like a daunting task refreshingly simple. I have no hesitation in recommending Gleave Media, as they have been a breath of fresh air.
Andy Cooper
Andy Cooper
2021-01-12
I'm really pleased to recommend Alistair and the team at Gleave Media. Great results and service. 10/10
Paul nery
Paul nery
2020-11-13
Alistair and Gleave Media supported our marketing efforts for almost a year. He was professional, friendly and responsive. He provided good guidance and was always keen to provide helpful advice for both Google Adwords and Facebook marketing
AT Thompson
AT Thompson
2020-10-13
After bad experiences with two previous companies, Alistair was the professional and helpful person I needed. I wouldn't hesitate to recommend him to others.
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Auto ART Devon
2020-05-19
Having known Alistair for years, it was time to bite the bullet and get the team at Gleave Media to monitor and improve our SEO - it's the way the world is going! We are now a few months in, and then results are great! The monthly reports are detailed and continuously improving. We look forward to seeing where the rest of 2020 takes us! Thanks Alistair & Team! See you soon (virtually) at G12 Networking Events.
Phil Sheppard
Phil Sheppard
2020-04-16
We haven't had a lot of dealings with Alistair, but for those we have, he has been really fair and helpful.
Shelley Poole
Shelley Poole
2020-04-09
I am a member of the G12 networking group run by Gleave Media, and Alistair is very proactive in ensuring that members enjoy the meetings and are introduced to each other where one may be able to help the other with something.
Lindsey Legg
Lindsey Legg
2020-03-02
I have been working with Alistair/Gleave Media for many years now and have always found him very approachable and helpful. Gleave Media has built my company a great website, given me good advice for my company, setup my SEO and I am very much looking forward to continuing working together in future. I will definitely recommend Gleave Media.
Martin Killick
Martin Killick
2020-01-30
I've used Alistair and Gleave Media for almost a decade. Always happy to go that extra mile. Alistair's business is based on a deep understanding and knowledge of all things Internet and Social Media, as well as a broad knowledge of Marketing generally. Very personable and always helpful and responsive. 10/10.
lewis martin
lewis martin
2020-01-26
excellent service highly recommend - Bamboo Hair & Beauty

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Gleave Media Ltd
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