Regardless of your industry or business size, an online presence is a must in today’s marketplace. However, it’s not enough to simply put up a website or have a social media page. To compete digitally, you must have a digital strategy that promotes your business, builds brand awareness and encourages users to engage with your content to become customers. If you want to keep up with your competition, you have to keep up with the trends. Proactively optimizing your online presence to keep up with customers and changes in technology will help you stay ahead of the game.
AI and Chatbots For Customer Interaction
Chatbots might seem impersonal to the older generations, but these programs actually help customers in real-time to find what they are looking for. It saves your business time, because a chatbot can quickly answer questions. Chatbots are available 24/7, saving your business money on customer service. Plus, they’re always informative and unbiased.
Modern consumers see hundreds, if not thousands, of digital ads every day. Consumers have learned to ignore marketing that is irrelevant to them. The solution is to provide digital content that is information, high-quality and relevant to the consumer. Digital marketing lets you target an audience that is most likely to respond to your content.
Personalization of Advertising
Today’s advertising can be personalized in a way like never before. Your customers want to feel like you’re talking to them individually. Personalizing emails with first names and other information increases clickthrough rates. Reaching out with different messages based on gender, age or other demographics can help you offer relevant content to your customer. Your 2020 digital strategy should include a way to connect with customers on a personal level.
Consider the Buyers
Modern businesses have to think more about what their customers are looking for in today’s marketplace. You can’t just offer ads that push people to make a purchase. You have to offer content that gets a customer into your sales pipeline, based on where the customer is in the sales process. Customers will research your company before they ever set foot in your store or on your website. You need a strategy that focuses on buyer’s needs, rather than your products or services.
SEO For Search Visibility
Search engine optimization is one of the most important aspects of being visible online. Your digital marketing strategy has to include all aspects of SEO. On-page SEO is the titles, text and keywords on your pages. Off-page SEO is about building authority in your industry through backlinks and publications outside of your website. Technical SEO is the backend of the website that offers users a good experience.
Combine elements from multiple strategies to increase your online presence in 2020.
If you want to have a no obligation chat about how your business can realise its business goals, please get in touch today on 01392 241653 or contact us through our website here, we’d be delighted to have a no obligation chat to see if we can help your business grow.