A customer relationship management (CRM) system is a powerful business tool. It is as important an investment for small businesses as it is for larger business organizations. As you become more dependent on data and its use in your business through changing technology, you find yourself at a competitive disadvantage when you choose not to integrate a small business sales automation system or CRM into your everyday business.
CRMs systems have advanced beyond appointment scheduling tools into providing your business with total small business sales automation to be able to generate opportunities for new and additional leads for your business. If you have not considered the purchase of a CRM system, here is some information further defining CRMs and their role in transforming your business.
Delivering Superior Customer Service Seen as Key Challenge to Business
Delivering the highest quality customer service is the highest priority for any business. It is a differentiator that separates those businesses on the fast track to growth and profitability and those struggling to survive or in decline. Chief Information Officers are increasingly investing in CRMs as a way to delivery on their customer service promise. A 2012 Forrester’s fourth quarter survey found that although less than half (47%) of companies in North America and Europe have implemented a CRM solution, spending increased 12.5% between 2011 and 2012 ($18 billion versus $16 billion).Download your free brochure here
How CRMs Become Important to Your Business
The use of CRMs become an important tool needed by small business to best deliver top service to customers. The essential elements of a CRM system include the ability to direct online marketing campaigns to existing customers, process online orders, complete order fulfilment and provide ongoing customer support. Ancillary functions include procuring sales leads through an online referral program, administration of customer satisfaction surveys and similar data driven processes.
Your CRM system does not remove the human element from the sales cycle and customer retention process. It gives you a powerful tool to harness data and become more efficient at maintaining these important customer relationships, making sales and making more sales.
With the continual change of advanced phone technology, websites are in effect continually going from desktop browsers to tablets and mobile phones. This means that your website needs to change to suit the distinctive screen sizes and be cross browser perfect with the plethora of mobile gadgets now available in the business sector. The experience that a mobile client receives is so critical in your business and if you’re in any doubt then this article clarifies why you ought to make your site responsive / mobile friendly.
Higher Ranking in Google Search
Beginning April 2015, Google began offering giving preference to sites that are mobile friendly or have a mobile friendly version of their site, according to Google’s Webmaster Blog:
“When it comes to search on mobile devices, users should get the most relevant and timely results, no matter if the information lives on mobile-friendly web pages or apps. As more people use mobile devices to access the internet, our algorithms have to adapt to these usage patterns. In the past, we’ve made updates to ensure a site is configured properly and viewable on modern devices.”
Other internet search engines share a similar view with the inclination to favour mobile friendly websites. Yahoo and Bing for example have followed a similar path to Google requiring that you offer a mobile friendly / responsive website and if any any doubt then Google offer a free tool in which you can test your website mobile friendliness here https://www.google.com/webmasters/tools/mobile-friendly/.
Various Screen Sizes
The primary reason for any website ought to be to serve up what the user needs and how the user wishes to view your website on a device of their choice. The massive development of smart phones and tablet devices means that websites need to adjust to a variety of screen sizes accordingly. This is called Responsive Design and is utilized to get the website information used on any portable device by removing the irrelevant parts of the site and just concentrating on the essential viewpoints. Advanced website design must make conformities for various sorts of screens including mobile telephones, tablets, portable workstations, desktops, projectors and even window display and each screen needs the special components taking into account their use and in view of their usefulness to your business.
W3CSchools says that “RWD remains for Responsive Web Design; RWD can convey site pages in variable sizes; RWD is an absolute necessity for tablets and cell phones.”
Concentrate on essential features
Bigger buttons, bigger text dimension and a configuration upgraded for a portable screen are perfect in giving the best site experience to a mobile friendly client. Different components which are given need is component dispersing, particularly for things such as connections, popups, catches and even drop down records. The general purpose of this is to guarantee that the end client concentrates on precisely what they need and not the extravagant components of your site which are displayed to desktop clients.
Whatever your website need we can help identify and then help your business reach its customers on any device so that you can concentrate on managing and growing your business, to find out more please contact the team either through the website here or call us on 01392 241653.
In 2016 developing your business is greatly helped by building personal relationships and engaging with your customers and prospects as this will help your business develop brand loyalty and a greater sense of trust. It then follows that people are more likely to trust your business if they know that real people work there, so how do you do that, these are are top tips to put a human face on your business.
1. Use genuine pictures of your team with bios where appropriate.
2. Why not conduct an interview with the MD or a key member of staff.
3. Collate and share images of your products and services that customers have shared with you.
4. Positive feedback from customers and people you work with is always good to share.
5. Why not include a thank you for something that a customer has done for you – could this be a long standing award.
6. Include any charity work any staff member has done, run a marathon for example.
So there you have it just a few examples of how you could put a human face on your business and so develop the trust in how your business is seen by your customers and prospects. How you get this out in front of your customers can be by things like blog posts or email marketing or maybe your audience is of a different demographic so Tumblr or Shapchat is more appropriate?
Whatever this is we can help identify and help your business reach its customers so you can concentrate on managing and growing your increasing enquiry levels, to find out more please contact the team either through the website here or call us on 01392 241653.
For most Small Businesses the management of people is way down the list when compared to the other parts of the business operation, for example, revenue and sales which outweigh everything else. Notwithstanding, staff administration is a significant cost for small business as well as concentrating on different business functions as this is all important to drive business development.
There can be no doubt that any small business need good people to help them function correctly but what else is preventing Growth for Small Businesses?
As an entrepreneur you will be confronted with an awesome number of things to do to develop your business! It is likely that you will disregard a few while concentrating on others that maybe you might be more OK with performing, so what are the other areas that you need to be on top off? These are likely to include some of all of the following;
And now the sales message, if your small business needs help focusing its marketing activity and needs a clear defined plan then why not call us on 01392 241653 or contact us through the website here for a no obligation chat, what have you for to loose?
If your business does not have a digital strategy then how do you know where you’re heading and what you’re trying to achieve?
In this post we identify 5 problems that in our experience will effect the operation of your business if you do not have a clear Digital Plan.
Your business has no focus
We find that businesses with a digital plan do not also have a set of business goals for what they want to achieve in terms of customer development or business growth and if you do not have these business have goals you likely do not have enough resources to reach the goals and you then do not evaluate whether you’re achieving those goals.
Do you really know your customers at all?
There can be no doubt that digital is one of the most measurable marketing tools ever. However alot of the common statistical programs in use today will only tell you volume, not demographics and touchpoints – so how do you identify areas you can improve unless you know them?
Your business is not integrated
We often find if a business does have some kind of digital activity this is not focused on the business its run by ‘John who knows facebook’ at the same time as being a salesperson or the managers PA as she has a few spare hours a week. This should be integrated with your business so everyone buys into the digital plan and can play their part in identifying opportunities for the business to grow online.
You are loosing out to competitors who do have a clear digital plan
Pretty much every business we work with has some form of statistical monitoring of enquiry traffic and even just traffic – Facebook insights??. Unfortunately for alot of business this is as far as they go, they do not review and then act on the results of that review so they can decide where to implement the key aspects of the business marketing like email marketing and social media marketing.
Your marketing is not cost effective
Digital in 2016 has to be one of the most cost effective ways for any business to reach its target market, the only issue the growing business we work with come across is the lack of specific specialist digital skills which make it difficult for the business to respond effectively and this is where we come in as your outsourced digital partner.
So there you have it, five clear issued that will be effecting your business if you do not have a clear Digital Plan – if you are one of those businesses why not get in touch now, through the website here OR call us on 01392 241653 for a no obligation chat…
For many businesses we speak with social media platforms like Twitter has already made a bad name for itself. So much so, that often the first path of resistance to joining this or for that matter any of the other social networks is generally something along the lines of, “All people do is talk about what they had for lunch so why should I be part of that?” If you couple this with the facts that lots of people use social media to post either very literal updates “Its very busy driving to work” or they just look to talk – me me me me me – with little success.
So what is the right way? Well sharing your own news and showing your human side are important parts of using social media but as with most aspects it’s important to strive for balance. This balance is what we call the rule of thirds and by putting this into practice then your social media can be a far more engaging and more satisfying experience. So here is how the basic formula behind the rule of thirds works:
For this first third post about you and/or your brand, and this should be relatively easy, as you know your business better than anyone. So make sure that this third covers everything from sharing your own blog posts and news updates, to posting updates about you and your company and peoples achievements within your company.
This third is often the most difficult as you need to update about your areas of expertise but from an outside source, so by this we mean maybe shows you’ve attended or where you’ve been quoted on other websites or publications. You can also add into this news about your industry or company from another publication, blog posts from other bloggers about things that you find interesting, or websites that interest you – it is simply a matter of showcasing your knowledge on the things about which you are passionate.
This final third is where you can be yourself and engage, ask questions, answer questions, retweet or repost interesting things people in your network have shared and that interest you,so be that location related or even sport related this is what makes social media SOCIAL and its up to you to take part!
So as a final point dont think about mundane stuff to post, think about what interests you and what grabs your attention and then how you will update this online, so dont be afraid to ask a question – ‘any good lunch recommendations for Exeter’ being a case in point, as apposed to a picture of your sandwich on Cathedral green.
And finally the sales bit, if you need help with your social media or just need to clarify the tweets from the status updates then why not contact our team we’d be delighted to help,either callus on 01392 241653 or contact us through the website here.
The latest Facebook news feed updates have found a new way for all users to view the posts from friends they actually want to hear from and read pages they actually want to see by creating a more personalized news feed.
From facebooks’ own internal research it shows that each time an average Facebook member logs on there are 1,500 brand new updates, photos and videos waiting for them that have appeared since their last visit and if you have a large number of friends this can increase to over 10,000. So now Facebook has combined these features and put them all into one place and by choosing to ‘See First,’ any user will be able to create a brand new feed in a matter of minutes, and guarantee that they will never miss an important update, this Facebook video explains more about it…
These updates will allow any user control over what they want to see, which has to be beneficial surely?
Our Managing Director was chosen to meet the Chancellor of the Exchequer as a representative of small businesses in the South West earlier this month.
Alistair Gleave MD of Gleave Media joined two other local business champions at a 2-hour champagne reception held at 11 Downing Street, after being nominated by Newton Abbot MP Anne Marie Morris, the Conservative Small Business Ambassador for the South West.
He said: “It was a great honour to be chosen to represent small businesses in the south west region and to listen to George Osborne talk about his own experiences growing up as the son of two small business owners.”
The Chancellor, whose mother ran a catering company whilst his father ran a textile business, also outlined Government support for small businesses, referring to them as the ‘engine room’ of the economy.
During the reception Mr Gleave and his wife, Penelope met other small business champions from the south of the country to swap experiences.
“It is the aim of Gleave Media to help other small Devon businesses grow and achieve great things, so it was a real bonus to receive recognition for myself as well as get a glimpse inside the power house that is No 11,” he added.
Asking your audience surely has to be an easy way for your business to engage with its customers doesnt it?
By asking your audience you can gain valuable input into what your customer would like to see happen so hopefully you can provide just that.
Up and down the country you will see pollsters asking your opinion, but maybe your business could take it one stage further and ask a direct question about what product they’d like you to sell, if you’re a coffee shop, ask what cakes your customers would like or how about if you own property and a commercial unit is vacant, why not ask….
Tell us what you would like to see in this unit
And as the audience you can answer by simply using the QR code or heading to a web link where you can ask ; ‘tell us what you would like to see in our vacant units’.
So what would your business have to gain from asking your audience? we’ll take the example of the property looking to rent a vacant shop unit:
1.You are making the customers of the shopping centre feel involved somehow in the development of this resource.
2.The shopping centre is seemingly closer to the community as they are asking the community and not just putting another retail unit in that can be found in any high street.
3.The shopping centre is collecting data from everyone who engages from them, could they then use this to form a focus group and get face to face with their audience?
So can you business ask your audience and get them involved in what you’ve done well or maybe you have a direction that you want to go and not sure, maybe this is stocking new products or moving into new markets, either way asking your audience can be a big help. Of course this should then be embed into a full Digital Marketing Strategy then we are the team to help, please get in touch here.
As a company we work with a number of clients on all aspects of the Social Media presence, and as would be expected facebook marketing does feature highly in most businesses social engagement.
This customer wanted a pretty much immediate ‘push’ with his social campaigns on facebook with significant increase in reach of his updates. We proposed a directly targeted facebook campaign to reach out to the target business audience while at the same time work on the brand awareness and overall impact of the social updates.
The result are quite staggering with a 13000% uplift, yes thats right thirteen thousand percent uplift in reach for the customer, as i’m sure can see he was another very happy customer and one all to keen to share his direct results and success.
You can also read about the work we did with Exeter City Council on the Exeter Together Social Media campaign here.
So if your business needs help with its social presence and if you just need someone else to have alook and see if you’re doing it right then give the team a call on 01392 241653 or contact us through the website here, we’d love to help your business grow.